Privacy Policy

1. Introduction

Trail Travel ("we", "our", or "us") is operated by İkimiz Turizm Otelcilik Sanayi ve Ticaret A.Ş., a licensed member of TÜRSAB (Association of Turkish Travel Agencies) under licence number A-7908.

We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect information submitted through www.trailtravel.com.

By using our website, you agree to the practices described in this Privacy Policy.

2. Data Controller

İkimiz Turizm Otelcilik Sanayi ve Ticaret A.Ş.

Elmalı Mah. Cumhuriyet Cad. Denizhan İşhanı No:38 D:8 07040 Muratpaşa, Antalya Türkiye

Email: info@trailtravel.com

Phone: +90 242 318 0023 - 24

Website: www.trailtravel.com

TÜRSAB Licence Number: A-7908

3. Information We Collect

When you contact us through our website forms, we may collect the following information.

Personal Information

First name and last name
Email address
Telephone number
Country or place of residence
Preferred method of contact

Travel Enquiry Information

Travel interests and destination preferences
Experiences or itineraries of interest
Number of travellers
Estimated trip duration
Approximate travel dates
Budget estimates
Additional travel preferences or information voluntarily provided through enquiry forms

Partnership Enquiry Information

Full name
Company name
Business location
Type of collaboration or partnership interest
Messages and information voluntarily submitted through partnership enquiry forms

Technical Information

We may automatically collect certain technical information through analytics and website functionality tools, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral source
General geographic location derived from IP address
Website usage statistics

This information may be collected through cookies, Wix Analytics, Google Analytics, and similar technologies.

4. How We Use Your Information

We use your information to:

Respond to travel enquiries
Discuss and prepare customised travel proposals
Recommend suitable experiences and itineraries
Respond to partnership and collaboration enquiries
Communicate with you regarding your requests
Improve our website, content, and user experience
Analyse website performance and visitor behaviour
Maintain website security
Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

5. Legal Basis for Processing

We process personal information based on one or more of the following grounds:

Your consent when submitting forms
Our legitimate interest in responding to enquiries and improving our services
Compliance with applicable legal obligations
Steps requested by you before entering into a potential travel planning relationship

6. Analytics and Cookies

We use Wix Analytics and Google Analytics to better understand how visitors use our website.

These tools may collect information such as:

Pages viewed
Session duration
Device information
Browser information
Approximate geographic location
Traffic sources

This information is generally collected in aggregated form and is used solely to improve website performance and user experience.

For more information, please refer to our Cookie Policy.

7. Data Sharing

We may share information with trusted service providers only when necessary to operate our website and respond to enquiries.

These providers may include:

Wix.com Ltd. (website hosting and forms)
Google Analytics (website analytics)
Professional advisors when legally required

We do not sell personal data to third parties.

8. International Data Transfers

Because some of our service providers operate internationally, your information may be processed outside Türkiye or your country of residence.

Where applicable, we take reasonable measures to ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

Respond to your enquiry
Provide travel planning services
Maintain business records
Fulfil legal obligations

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent

Requests may be submitted to: info@trailtravel.com

11. Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Turkish Data Protection Compliance

Trail Travel processes personal data in accordance with applicable Turkish data protection legislation, including the Turkish Personal Data Protection Law No. 6698 (KVKK), as well as other applicable international privacy regulations where relevant.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage visitors to review their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with the revised "Last Updated" date.

15. Contact Us

If you have questions regarding this Privacy Policy or the processing of your personal information, please contact:

İkimiz Turizm Otelcilik Sanayi ve Ticaret A.Ş.
Email: info@trailtravel.com
Phone: +90 242 318 0023 - 24
Address: Elmalı Mah. Cumhuriyet Cad. Denizhan İşhanı No:38 D:8, 07040 Muratpaşa, Antalya, Türkiye